Sonic residential internet uptime gua6/29/2023 "No Surf" is our shorthand for when there's a good physical connection, but you still can't get online. If the Broadband light on your Residential Gateway is blinking, please check out our No Sync Troubleshooting section. A solid green broadband light indicates a solid connection. The easiest way to check for sync is to look on your Residential Gateway for an indication of what the Broadband light is doing. "Sync" means a physical connection between your Residential Gateway and the Sonic equipment in the Central Office. If I'm not losing DSL signal, are my speeds as expected? If your internet never cuts out, but you're not happy with the speeds you're getting, we refer to this as a Performance Issue.If my internet connection drops out, do I keep my DSL signal when this happens? An internet signal that cuts in an out is called Intermittent Sync.If I have a DSL signal, do I have any internet connectivity at all? If you have a good internet signal, but cannot connect to the internet, this is called Sync-No-Surf.Do I have a DSL signal? No DSL signal is called a No Sync Issue.If your answer to any of these questions is negative, we've identified the type of issue you have, and we'll put you on the road to fixing it! We'll guide you through how to answer each question easily in the sections below. When troubleshooting internet issues, we first try to categorize the issue by answering at least one of the following questions. Connection Troubleshooting for Fusion DSL When an outage is cleared, we will update the page, and send another tweet, with a status update. If your internet's down, check our outage page to see if it's everyone or just you. You can receive updates on outages by following on Twitter. Check for outages in your areaĪt Sonic, we are as open as possible about network outages in your area. We're local (Santa Rosa-based), friendly geeks who love to help. If you'd like us to lend a hand at any point, please feel free to give Tech Support a shout! Check out our contact information at /support. Whether you have no internet, intermittent/ spotty internet, or your internet is slow at certain times, we can help you fix it, we can help you fix it! This page will help guide you to determine what type of issue you might have and point you to the correct guide to troubleshoot the problem on your own.
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